Privacy Policy

Privacy Policy Effective Date: January 24, 2026 ESM Global University is committed to protecting the privacy and personal information of our students, staff, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as other applicable privacy laws and regulations. 1. Information We Collect We may collect the following types of personal information: Personal Identification Information: Full name, date of birth, nationality, gender, and contact details (email address, phone number, mailing address). Academic Information: Course enrolment details, assessment records, certificates, and learning progress. Payment Information: Billing details and transaction records (processed through secure third-party payment gateways). Technical Information: IP address, browser type, device information, and website usage data. Other Information: Any information voluntarily provided through forms, emails, surveys, or support requests. 2. How We Collect Information We collect personal information when you: Enrol in or inquire about our courses Register on our website or learning platform Make payments for courses or services Communicate with us via email, phone, or online forms Participate in surveys, promotions, or academic activities 3. Purpose of Collecting Personal Information We collect and use personal information to: Deliver and manage online courses and academic services Process enrolments, payments, and certification Communicate important academic and administrative updates Improve our website, courses, and student experience Comply with legal, regulatory, and accreditation requirements Prevent fraud and ensure system security 4. Disclosure of Personal Information We do not sell or rent personal information. We may disclose personal information only to: Authorized staff and academic partners for legitimate educational purposes Trusted third-party service providers (e.g., payment processors, learning management systems) Regulatory authorities or legal bodies where required by law All third parties are required to maintain confidentiality and data security. 5. Data Storage and Security We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. Measures include: Secure servers and encrypted systems Restricted access to personal data Regular system monitoring and updates Personal information is retained only for as long as necessary to fulfil its intended purpose or legal obligations. 6. Access, Correction, and Complaints You have the right to: Request access to your personal information Request correction of inaccurate or outdated information Withdraw consent where applicable (subject to legal and academic requirements) Requests can be made by contacting us using the details below. If you believe your privacy rights have been breached, you may also lodge a complaint with us. We will respond to privacy complaints within a reasonable timeframe and take appropriate corrective action. 7. Cookies and Website Analytics Our website may use cookies and similar technologies to: Enhance user experience Analyze website traffic and usage patterns You may disable cookies through your browser settings; however, some website features may not function properly. 8. International Data Transfers As required under the Australian Privacy Principles, ESM Global University takes reasonable steps to ensure that overseas recipients of personal information do not breach the APPs or that appropriate contractual safeguards are in place. As an online education provider, personal information may be stored or processed in different countries. We ensure that appropriate safeguards are in place to protect data in accordance with applicable privacy laws. 9. Changes to This Privacy Policy ESM Global University may update this Privacy Policy from time to time. Any changes will be published on our website, and the revised policy will take effect immediately upon posting. 10. Contact Us For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact: ESM Global University Email:esmglobaluniversity@esmglobaluniversity.org.uk Website: https://esmglobaluniversity.org.uk/ By using our website and services, you acknowledge that you have read and understood this Privacy Policy. January 2006